Job Details

New Opportunity in Medford, Oregon!

Scheduling Coordinator

The Scheduling Coordinator is responsible for coordinating scheduling services for clients, ensuring the highest quality service with an emphasis on building extraordinary relationships.

Key Responsibilities:

• Reflect the values of our client.
• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client schedules, emphasizing high-quality matches and relationship development.
• Monitor, mediate, and log all client activity using the software system.
• Follow up with all client and caregiver issues to ensure resolution.
• Enter and maintain accurate client and caregiver records in the software system.
• Increase client loyalty to our client by meeting current client needs.
• Recognize and capture opportunities to increase service hours and enhance quality care.
• Demonstrate open and effective communication with caregivers, clients, and family members.
• Adhere to all company policies, procedures, and business ethics codes, ensuring they are communicated and implemented within the team.

About Our Client:

Our client is a locally RN-owned, community-invested company, bringing innovation to the healthcare community in the Rogue Valley and beyond. We are expanding our in-home care agency to a larger headquarters and adding adult foster homes for a continuum of care. Join our team if you believe in nurturing excellent caregivers and working well with professional staff/international team members.

Qualifications:

• High school graduate or equivalent preferred.
• One year of related business experience or an equivalent combination of education and work experience.
• Valid driver's license.
• Understanding of and adherence to our client's policies and procedures.
• Excellent oral and written communication skills and effective listening abilities.
• Ability to work independently, maintain confidentiality, and meet deadlines.
• Effective interpersonal skills, sound judgment, and good decision-making skills.
• Discretion, integrity, and fair-mindedness consistent with company standards.
• Ability to organize and prioritize daily, quarterly, monthly, and yearly work.
• Establish good working relationships with office colleagues, clients, and caregivers.
• Ability to sit at a desk and listen effectively for long periods on the telephone.
• Professional appearance and demeanor.
• Ability to operate office equipment.
• Patience and congeniality on the telephone.
• Proficiency in Word and Excel.
• Availability to work evenings and weekends as required.
• Knowledge of the senior care industry.

Job Type:

• Full-time

Pay:

• $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• On call
• Weekends as needed

Preferred Experience:

• Customer service: 1 year
• Computer skills: 1 year
• Schedule management: 1 year
• Home care: 1 year

Work Location: In person

Come be a part of our team and contribute to the exceptional care we provide in the Rogue Valley and beyond!