Job Details

Job Description

Customer Service Technician
Location: Medford, OR
Industry: Healthcare
Salary: $18.50 - $21/hr
Schedule: Mon-Fri, 8am-5pm
Employment Type: Contract with consideration for perm hire

Job Summary
In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item.

Responsibilities

• Adheres to company policies and procedures in regard to using personnel protective safety equipment and services
• Assists in resolving customer equipment problems under emergency conditions
• Assists with implementation of quality improvement programs to meet company and JCAHO standards
• Assumes on-call responsibilities during non-business hours in accordance with company policy
• Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle s safe operations
• Completes written patient visit reports following setup and follow-up visits per company policy
• Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting
• Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
• Develops basic reimbursement knowledge, completely documents all information
• Maintains assigned company vehicle in a clean and safe working condition
• Maintains home oxygen systems in patients homes per company policy
• Processes all orders and required paperwork in a timely and accurate manner
• Reports equipment hazards and/or product incidents as required in accordance with company policies
• Performs other duties as assigned

• Background investigation & drug screen (company-wide)
• Valid driver s license in state of residence with a clean driving record
• High school diploma or GED equivalent, required
• Experience with medical equipment and medical terminology, preferred
• One year of related work experience, preferred

• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday
• Required to comply with company's Respiratory Protection & N95 Mask Fit Testing Policy
  • Medical Evaluation and Fit Testing Compliance in a timely manner
  • Annual Recertification
  • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines