Job Details

Mercy Flights is accepting applications for a full-time Communication Specialist position!

We are seeking a Communications Specialist who is responsible for operating radio systems, handling emergency and non-emergency calls, coordinating transportation requests, and maintaining detailed documentation. This role requires professionalism, accuracy, and a high level of customer service while working closely with EMS agencies, hospitals, and other partners.

Key Responsibilities:

• Operate radio frequencies and dispatch resources effectively and professionally.
• Coordinate and direct inter-facility transport requests and EMS calls.
• Communicate with flight teams to facilitate patient transports and resource requests.
• Document and track emergency response activities using Computer-Aided Dispatch (CAD) systems.
• Monitor security cameras and report unusual activity promptly.
• Provide excellent customer service via phone and electronic communication.
• Maintain competency in systems and procedures used in the Communication Center.
• Adhere to all company policies, regulations, and privacy standards.

Qualifications:

• High school diploma or equivalent required; associate's degree in business or communications preferred.
• One year of experience in dispatch, public safety, or a high-stress customer service environment required. Experience in EMS preferred.
• Proficiency in Microsoft Office and familiarity with internet-based software applications.
• Strong written and verbal communication skills, with attention to detail.
• Ability to multitask, prioritize, and perform effectively under pressure.

Certifications:

• Emergency Medical Dispatcher certification (or ability to obtain within 12 months).
• Certified Flight Coordinator certification (or ability to obtain within 1 year).
• First Aid and CPR certification (or ability to obtain within 6 months).

Schedule: This is a shift-based role requiring flexibility, including 12-hour shifts, nights, weekends, and holidays.

How to apply: Apply online at : . To ensure consideration, a completed resume and Mercy Flights application must be received. Incomplete applications and/or resumes will not be accepted or considered for review. This position will remain open until filled.

Mercy Flights is an Equal Opportunity Employer

Mercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.

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