Job Details

Start working the way you've imagined Volt is immediately hiring for *a Call Center Representative *in *San Antonio, TX.* As a* Call Center Representative (Customer Support) *you will: * Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications. * Basic Technical knowledge to assist with troubleshooting. * Make Company Streaming product recommendations on each viewer interaction. * Other duties as assigned. In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience. You will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and fearlessly embrace new challenges. This is a *full time, contract, remote* opportunity. The ideal candidate will have: * A high school diploma or GED * At least one year of experience in customer service. * Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Doc * Basic Technical knowledge to assist with troubleshooting. * Strong written and verbal communication skills. * Excellent typing, phone, and computer navigation skills. * High standards of written communication, including proper punctuation, grammar, and spelling in both English and Spanish. * Good comprehension and documentation skills. * The ability to navigate the Internet, email, and Instant Messenger tools. * Familiarity with digital streaming services and devices. * A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team. * Effective and professional communication skills. * Robust time management skills to ensure productivity aligns with department standards. * A sense of accountability, taking ownership of issues from start to finish. * *Willingness to work 365 days a year (including holidays) with 24-hour support availability.* * Dependable access to transportation. * Ability to navigate various digital communication channels efficiently to provide viewers with prompt, courteous, and accurate information. * Multitasking and strong interpersonal skills. * Clear and concise communication skills. * Poise and professionalism even during high-volume situations. *Pay Rate:* *$17.75 an hour * *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should *APPLY NOW *for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. *Benefits:* Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). *Volt *is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ...@volt.com . Please indicate the specifics of the assistance needed. *Volt *does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.