Job Details

JOB SUMMARY

Delivers learning curriculums and programs that include new hire and skill enhancement training to Field Operations employees. This training includes, but is not limited to, training across all three product lines, data, and operational training, new product or service launch information, installation, troubleshooting, soft skills and functional training. Uses training expertise and job specific functional/ technical knowledge to deliver more complex subject matter as opportunities are available. Trains from introductory to higher levels.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes, Classroom Instruction, Team Meeting Trainings, Web-based training, On-line Learning, Hands-on Labs and Peer to Peer Coaching.
• Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
• Provides training on safety topics, including certification/qualification of employee skills and safety practices
• Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required data entry using the Learning Management System.
• Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
• Evaluates learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers; Follows up with leadership team to ensure the learning translates to performance.
• Acts as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content.
• Participates in task forces, committees and/or team meetings.
• Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Education

• Bachelor's Degree or equivalent combination of training and/or work experience
• Successful completion of the following: All NCTI/SCTE coursework for FT I-IV
• All applicable Field Assessments (proctored)

Required Related Work Experience and Number of Years

• Training delivery work experience at professional level or equivalent - 2+
• Experience in an FT IV or higher/equivalent role - 3+

WORKING CONDITIONS

Must be able to travel out of town as required

Physical Requirements

• Lifting and transporting training equipment and setting up classrooms
• On feet up to eight (8) hours/day in training
• Meets same physical requirements as target audience
• Exposure to moderate noise levels

HTR367 2025-54933 2025

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