Job Details

We are seeking to fill a full-time Patient Service Representative position. Must have at least 1 year of prior medical front office (PSR) experience. Responsibilities encompass a range of administrative and patient-facing tasks, including scheduling appointments, verifying insurance, taking co-pays, triaging calls, and directing messages to the correct department and staff. Due to the high volume of families with children for this clinic, pediatric experience is a plus.

This position is Tuesday through Saturday, 8 am to 5 pm.

DOE $18-22

• Scheduling and Appointment Management:
• Scheduling appointments for patients, including follow-ups and diagnostic tests.
• Managing patient waitlists and ensuring timely appointments.
• Providing appointment reminders to patients and their families.
• Patient Registration and Information Management:
• Verifying and updating patient demographic and insurance information.
• Completing necessary registration forms and ensuring accuracy.
• Maintaining accurate patient records and medical histories.
• Billing and Insurance Processing:
• Verifying insurance eligibility and processing claims.
• Collecting patient co-pays and deductibles.
• Assisting patients with understanding their financial responsibilities.
• Patient Relations and Communication:
• Greet and assist patients and their families in a friendly and professional manner.
• Answering patient questions and concerns, both in person and over the phone.
• Providing information about clinic services, procedures, and policies.
• Administrative Tasks:
• Maintaining a clean and organized waiting area.
• Filing and retrieving medical records.
• Managing office supplies and equipment.
• Following HIPAA guidelines and maintaining patient confidentiality.