Job Details

Job Opportunity With Jackson County

Jackson County Employment Opportunity.

Jackson County Animal Services has an exciting opportunity in a position that provides both customer service to the public and support of public safety as the Animal Control Enforcement Dispatcher. This multifaceted position serves as a vital link between the public and Animal Control officers, while also supporting administrative operations such as dog licensing, computer reporting, and customer service functions within the Animal Services Division. This position diplomatically handles conversations with sensitive information and people who may be experiencing strong emotional states. The ideal candidate is calm under pressure, highly organized, and customer-service driven.

The Jackson County Animal Services team is committed to compassion, professionalism, and public service. Join our team today!

Jackson County strives to recruit, hire and retain the best employees!

Pre-Employment Requirements and/or Preferences

The work schedule for this position is Monday-Friday from 8am-5pm.

Work environment includes:

1. Primarily an office-based position in an animal services shelter.
2. Frequent exposure to animals, primarily dogs and some cats.
3. Regular exposure to high-stress calls & reports/descriptions of animal cruelty situations.

Preferred knowledge:

1. Effective communication strategies for interacting with distressed, emotional or upset individuals.
2. Proficiency in office practices such as data entry, customer service, and records retention.
3. Knowledge of public safety dispatch protocols, emergency call prioritization & radio communication standards.

Preferred experience:

1. Paid or volunteer experience in an animal shelter or veterinary hospital setting with significant client/public contact.
2. Prior work experience in animal control, law enforcement dispatch, emergency communications, or customer-facing administrative roles.
3. Experience with computer-aided dispatch and/or animal control record management systems (e.g., Chameleon).

Pass a criminal background check prior to hire.

Submit an acceptable DMV certified court print prior to hire.

Pass a pre-employment drug screen, which includes screening for Marijuana.

This position is represented by union group SEIU.

Job Duties and Requirements

I. Position Summary

Performs a variety of responsible clerical and administrative tasks in support of the assigned project, division or department, and provides general information and assistance to the public. Performs a full range of routine and responsible clerical and administrative duties in providing assistance to the public and other staff.

II. Examples of Essential Position Duties

• Types forms, letters, legal documents, departmental and statistical reports, correspondence and other materials from copy, rough draft, machine dictation or oral or written instructions by the appropriate deadline; proofreads documents.
• Assists the public in person and by telephone; schedules appointments, performs counter work and provide information to the public, other departments, and outside agencies; answers questions requiring a thorough knowledge of department programs, regulations and procedures; processes incoming and outgoing mail.
• Performs filing and record keeping duties where several systems are utilized; processes a variety of materials such as legal forms, permit applications, microfilm records, and other formal documents.
• Gathers and compiles information; puts into a report form as required; computes or verifies data, enters and retrieves data from computer terminals, and reviews computer print outs for accuracy.
• Performs simple bookkeeping and accounting functions; may handle cash; reviews documents for procedural compliance; takes and maintains inventory records as assigned; may perform general qualify assurance checks; and, operates a variety of office equipment and machines.
• May provide staff support for boards and committees; oversees supply budget expenditures; schedules staff meetings.
• Adheres to regulatory requirements, collective bargaining agreements, County and departmental policies and procedures, required trainings, as well as safe work practices.
• Develops and maintains effective internal and external working relationships at all levels.
• Has regular and reliable attendance. Overtime may be required.

III. Minimum Requirements

• High school diploma or equivalent AND three years clerical and office experience involving public contact; OR
• Any combination of education and experience which provides the applicant with the desired skills, knowledge, and ability required to perform the job.

License, Certificate or Other

• Requires possession of a valid driver's license and an acceptable driving record.

IV. Other Requirements

Knowledge, Skills and Abilities

• Requires a knowledge of modern office practices and procedures; business English composition, spelling and basic arithmetic; specific department policy, procedure and operations; computer software applications including some or all of the following: word processing, desktop publishing, graphics, spreadsheets, and database management. Ability to type a variety of materials rapidly and accurately; operate office equipment and machines with accuracy and skill; alphabetize and arrange in numerical order; understand and follow oral and written instructions; implement new procedures and processes; follow departmental procedures, rules and regulations; prioritize and organize work and train other staff; make decisions independently; make fast and accurate computations; compile data and prepare reports; establish and maintain effective working relationships with those contacted in the course of work.

Physical Demands

• Ability to work in a standard office environment; requires the ability to exert a small amount of physical effort in sedentary to light work; may require some moderate lifting, bending, reaching, kneeling and some climbing; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as typing, filing, data entry, and/or use of calculators, ten-key adding machine, or other office equipment or supplies. Requires driving.

Working Conditions

• Work is generally performed in an office environment and may include exposure to disruptive people.

V. Additional Information

This classification description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and change from time to time based upon matters such as, but not limited to, variations in the shift, work demands, seasons, service levels and management's decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification. The County shall schedule employees and determine FTE consistent with its determination as to efficiency of operations, financial advantages to the County, and/or effective service to the public.

Equal Opportunity Employer

JACKSON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Jackson County does not discriminate on the basis of race, religion, color, sex, age, national origin or disability. Women, minorities and the disabled are encouraged to apply. Upon request, special accommodations and/or assistance will be gladly provided for any applicant with sensory or non-sensory impairments. Because of the Immigration Reform Act of 1986, persons hired by the County must be able to present acceptable documents verifying identity and authorization to work in the United States.

For a copy of Jackson County's Equal Employment Opportunity Plan, visit our web site at www.jacksoncountyor.gov or call 541-###-####.

Jackson County Benefit Summary - SEIU

Jackson County provides an excellent, generous and comprehensive benefits package for eligible employees and their dependents, as applicable. This overview provides highlights of the comprehensive benefits package Jackson County SEIU employees receive. If any statement conflicts with the applicable plan documents, Codified Ordinance, Jackson County policies, and/or collective bargaining agreement, the applicable documents will govern.

Insurance

Health Insurance As of July 1, 2025 Regular full-time employees and their eligible dependents receive medical insurance, including prescription and chiropractic, dental, and vision coverage at a cost to the employee of $22.82 per paycheck ($49.45 per month) toward the monthly composite premium. Regular full-time employees may not waive coverage. Regular part-time employees may enroll in the full plan, with a prorated composite premium depending on their full-time equivalent (FTE), or may elect to waive benefits. Coverage begins on the first of the month following an employee's date of hire.

Hinge Provided through Regence, Hinge is an online virtual Physical Therapy benefit for all employees and their dependents enrolled in the health insurance plan. This