Job Details

DART Analyst (Operations) DART Program

The DART Ops Program is designed to fast-track high-potential individuals into leadership roles within a dealership. Combining hands-on experience and structured learning, participants will rotate through key dealership areas gaining the skills needed to drive improvement and become well-rounded leaders.

The rotations will provide hands-on experience in key dealership functions, including Variable, Service, and Back Office, allowing you to gain valuable insights and develop expertise across these essential areas of operations.

Responsibilities

Sales & Inventory:

• Assist with inventory management and ensure optimal stock levels.
• Support sales team with customer interactions and showroom organization.

Service Department:

• Monitor service performance, customer satisfaction, and repair efficiency.
• Support technicians with parts inventory and service completion.

Back Office:

• Support financial reporting and budgeting.
• Ensure compliance with dealership policies and procedures.

Earning Customers for Life:

• Providing exception customer service.
• Assist in strategies to build long-term customer loyalty and retention.

Cross Department Collaboration:

• Work with teams across sales, service, and finance to improve operations.

Structure:

• Training: 3-4 months
• Rotational Experience: Rotating through different departments within a dealership (Variable, Service, and Back Office)

Skills and Qualifications

• Bachelor's Degree in Automotive Management, Finance, Economics, Business, Statistics, Accounting, Marketing, Information Technology, or related field
• 0-2 years of previous experience in a related role
• Microsoft Office Proficient with products such as Excel, Outlook, Word, and PowerPoint
• Organization creating and keeping easy to read files, allowing easy transition of projects and review backside data/calculations
• Complex problem solving identifying problems and reviewing related information to develop and evaluate potential solutions
• Detail oriented strong desire for accuracy is critical
• Critical thinking Using logic and reasoning to identify conclusions or approaches to problems
• Communication Excellent written and verbal communication
• Collaboration Avoiding and resolving conflicts that may arise when working with new team members
• Active listening Giving full attention to what other people are saying and taking time to understand the points being made
• Time management ability to prioritize workload and manage time spent on projects

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.