Job Details

Job Description
• Required Level of Education and Preferred Level of Education: High School

• One (1) year post high school education preferred

• One (1) year healthcare financial AND one (1) year office environment customer service OR two (2) years post high school related education OR combination of education and experience.

• How many years of related experience are you looking for in your ideal candidate?

• Two years' experience in hospital registration role, in an emergency room setting.

• Patient Facing Customer Service

• Office Location (if remote, please provide the Client Site address): Westside Medical Center (6)

• Any Travel for this role: No

• Remote Options (Fully Remote, Partially Remote, Client Onsite): Client Onsite

o Parking Situation: Parking onsite

o Dress Code: Business Professional - Our Team wear Black Top and Bottoms for uniform - so if they could plan to be in black that would be great

• Is certified as a Certified Healthcare Access Associate by the National Association of Healthcare Access Management preferred.

• American Heart Association BLS (CPR)

• Basic Medical Terminology Certificate or course transcript

o Able to pass a pre-hire typing test 35 WPM

Specific Systems Knowledge Required:

• Epic is a must: ADT (Admit, Discharge, Transfer)

• Microsoft suite (Word, Excel, Outlook, etc.)

• POS System: Cash handling experience

• Specific Systems Knowledge Preferred: Epic - ADT, Account Notes, Real Time Eligibility,

• Expected Shift: Shifts are Nights and Evening

• Top Three things Worker will be doing

This PAR 1 position must create a positive customer experience for all patients through personalized care with the:

1) Ability to ensure accurate demographics are added to the patient account at time of service verifying all required registration fields for Emergency, outpatient, and L&D patient,

2) Obtaining regulatory signatures for patient prior to service and as required through the patient stay.

3) Compliance with federal, state, and local regulations, while notifying Patient Financial Advisors of outside coverages to apply to the account for the stay.

4) Effective communication with patients regarding personal payment liabilities and collecting patient cost share when applicable.

• Top Three Skillsets needed:

• Customer Service

• Efficiency while having attention to detail, accuracy in data entry.

• Ability to sit, stand, walk, push for potentially long periods of time throughout the day

Human Relations Skill:

• Demonstrated ability to interact in a sensitive/empathetic manner with patients, their families, and staff, with communication techniques,

• Demonstrate tactful approach with diverse groups of individuals, members, and public in an age-appropriate manner.

• With the ability to listen actively, respond to fellow employees/customers in a timely, competent manner.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**