Job Details

Personal Health Navigator

Full-Time | Hourly

We're committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We're looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Personal Health Navigator serves as an extended care team member who supports high-risk, high-barrier patients in navigating the healthcare system to follow through on co-designed care plans. The role is critical in reducing no-show rates, closing referral loops, enhancing communication between patients and providers, and improving overall health outcomes. The navigator works closely with the care team to assess barriers, empower patients, and support both virtual and in-person visits.

Accountabilities Include:

• Collaborates with health care teams to identify patients in need of outreach and health care navigation.
• Assist patients in completing referrals, following up on care plans, and accessing specialty care.
• Conducts outreach via phone, virtual visits, and in-person home or field-based visits to build trust, assess environmental and social needs, and support care coordination
• Identifies and addresses barriers to care; supports patients in developing health system navigation skills.
• Advocates for patients and builds relationships with specialty clinics and community partners.
• Provides culturally responsive health navigation education to patients and families on the importance of following through with care plans and referrals. Identifies fears, barriers, and hesitancy, and collaborates with the care team and patients to address them.
• Communicate with care team, specialty care provider, and health plan provider as needed.
• Participates in monthly care conferences to share updates on patient engagement and progress in navigation, and to collaboratively address identified barriers.
• Applies teach-back and culturally responsive communication tools (e.g., Ask Me 5).
• Tracks and reports on referrals, patient impact stories and other PHN data points as assigned.
• Other duties as assigned.

Education and/or Experience:

Required:

• Minimum: High School Diploma or GED
• Achieves Community Health Worker certification requirements, within 6 months of hire and maintains certification throughout employment.
• BLS HealthCare Provider (First Aid/CPR).
• Valid Oregon driver's license, sound running vehicle and maintenance of vehicle insurance required.
• Excellent interpersonal communication and problem-solving skills.
• Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions.
• Skilled at using electronic health records as applicable to area of work (EPIC, Wisdom).
• Familiarity with the healthcare system and experience supporting vulnerable or high-barrier populations.
• Bilingual in English and Spanish.

Preferred:

• Degree in healthcare, social services, or related field.
• Minimum of 1-2 years of experience in a health care, case management, outreach, or community-based role.
• Basic knowledge of adult learning models.

Benefits Include the Potential for the Following:

• Medical, Dental, and Vision Insurance
• Voluntary Accident, Short Term Disability, and Critical Illness Insurance
• 403(b) Retirement Savings Plan with Available Company Match
• Organization Paid Standard Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)]
• Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening
• Personal and Professional Development Seminars

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at:

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed after any job offers. La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.